Delivery & returns

01 Where we deliver

We deliver to all 14 parishes of Jamaica. Every order is dispatched from our store in May Pen, in the heart of Clarendon — which is why we reach most of the island quickly.

We also ship to the United States, Canada, the United Kingdom and across the wider Caribbean. Section 8 covers how those orders are quoted.

02 What delivery costs

Island delivery is free on bulk orders. For other orders a flat rate is quoted based on your parish before payment is taken — never a surprise at checkout.

Original delivery charges are non-refundable. Where a return is our error we cover the shipping; where it is a change of mind, return shipping is at your expense. This is set out in full in our Returns & Refunds Policy.

03 Dispatch and delivery times

Orders placed before 1:00pm on a working day are generally dispatched the same day, and in-stock items leave May Pen within one working day.

• Clarendon and Kingston — typically 1–2 working days;
• Other parishes — typically 2–4 working days.

These are estimates only and are not guaranteed. See section 10.

04 Collecting your order in person

If you would like to collect an order in person, message us first and we will have it packed and waiting for you at the store in May Pen. We are open Monday to Saturday, 7:00am–6:00pm and Sunday, 7:00am–2:00pm.

Where you collect in person, the 10-day return window starts on the date of collection rather than the date of delivery.

05 Bulk and school orders

Send us the list — a grade’s textbooks, a term of classroom stationery, a staff room’s printer cartridges — and we will return a formal quote with bulk pricing, one consolidated invoice and a single scheduled delivery.

Island delivery is free on bulk orders. Request a bulk quote and we will come back to you with pricing and a delivery date.

06 Print jobs and counter services

Most printing, copying, binding and laminating jobs are ready the same day — you can collect them or have them delivered.

Larger runs we schedule with you, and we can deliver print work alongside a book or stationery order. See Printing & services for what we can produce.

07 Paying for your order

Within Jamaica we accept bank transfer, credit and debit cards, and cash on delivery.

Payment options for international orders are confirmed at the point we quote your shipping.

08 International delivery

We regularly ship to customers in the United States, Canada and the United Kingdom, as well as across the wider Caribbean. Many of these orders come from relatives buying Jamaican curriculum books for family back home.

International shipping is quoted per order based on weight and destination. Message us with your list and delivery address for an exact figure.

Any customs duties, import taxes or brokerage fees charged in the destination country are the customer’s responsibility.

Please contact us before returning an international order — a partial refund or a credit on your next order often works out better for everyone than shipping an item back across the water.

09 When your order arrives

Risk in physical goods passes to you on delivery to the address you supply. Please check your order on arrival and report any shortage or damage promptly.

If something is damaged, defective or simply not what you ordered, that is our error: tell us within 10 days and we will put it right at no cost to you. The steps are in section 12.

10 Delays outside our control

Delivery times quoted anywhere on this site are estimates and are not guaranteed.

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, hurricanes, industrial action, utility or telecommunications failure, or restrictions imposed by government or shipping carriers.

11 Cancelling before dispatch

If your order has not yet been dispatched, contact us and we will cancel it and refund you in full, with no restocking fee.

12 Returning something

Returns are handled under our Returns & Refunds Policy. In short:

• You have 10 days from delivery, or from collection where you picked the order up;
• If the mistake is ours — wrong item, wrong edition, damaged or defective — there is no restocking fee and no return shipping cost to you;
• For a change of mind, a 10% restocking fee applies, return shipping is at your expense, and original delivery charges are non-refundable;
• Refunds are processed within 10 business days of the return reaching us.

13 Questions and help

Not sure what your delivery will cost, or where your order has reached? Send us your list and your parish — or your full address for an overseas order — and we will quote the delivery before you pay.

Call 876-480-9194 or 876-317-3511, email support@bookzillajm.com, or use the contact form.

Delivery and international shipping are also covered in section 6 of our Terms of Use.